If you have questions about shipping, delivery, or returns/exchanges, please click here.
How do I track my order?
We will automatically send you a confirmation email and tracking number once your order has been fulfilled by our team. If you have any questions about tracking, just shoot us an email at email@example.com and a member of our team will be glad to help.
How can I make a change to my order?
You may send us an email at firstname.lastname@example.org with your order number and the requested changes. We will make every effort to make the changes but in most cases it may not be possible as orders are processed shortly after they have been received.
How can I return or exchange my item?
You can find our return policy and instructions here.
I received a defective product, what do I do?
If you received a defective product, please email us with your order # and photos of the defects to email@example.com. We will arrange for a replacement bed immediately after confirming the defects.
Do you ship internationally?
At this time we do not offer international shipping due to high shipping cost. As an alternative, please consider using an address forwarding service like Reship.com.
PRODUCT FAQ :
How do I properly wash a bed I have purchased?
Follow the instructions provided on the care label of the products. For our beds that have fur or sherpa fabric, it is very important that the bed is dried fully in the drying machine after washing. Do not leave the bed to air dry, as this will lead to tangling and napping of the fur.