FAQs

ORDER FAQ

If you have questions about shipping, delivery, or returns/exchanges, please click here.

How do I track my order?

We will automatically send you a confirmation email and tracking number once your order has been fulfilled by our team. If you have any questions about tracking, just shoot us an email at support@outwardhound.com and a member of our team will be glad to help.

How can I make a change to my order?

You may send us an email at support@outwardhound.com with your order number and the requested changes. We will make every effort to make the changes but in most cases it may not be possible as orders are processed shortly after they have been received. 

How can I return or exchange my item?

You can find our return policy and instructions here.

I received a defective product, what do I do?

If you received a defective product, please email us with your order # and photos of the defects to support@outwardhound.com We will arrange for a replacement bed immediately after confirming the defects.

Do you ship internationally?

At this time we do not offer international shipping due to high shipping cost. As an alternative, please consider using an address forwarding service like Reship.com.