Home / Delivery & Returns

SHIPPING

BFS customers get FAST, FREE SHIPPING on every order above $29 ! From our front door to yours - at no cost to you. All orders under $29 qualify for our discounted flat rate shipping of $8. 

DELIVERY TIMES

Orders are typically processed within 24 hours of the time they are placed. Orders placed over the weekend are processed the following Monday.

We use an expedited USPS shipping service that ships to most addresses in the continental USA within 2-3 days. However, it may take up to 5 days for some addresses.

RETURNS

All BFS orders qualify for our standard return policy. We'll authorize any return for unused items with the original tags or packaging up to 30 days from the date your items were delivered to your shipping address. We cannot accept products that have been used.  

To start an online return, please click (here)

Returns will be processed within 1-3 days of receipt. Please keep in mind that some credit cards take up to 1-5 days to reflect refund charges. We’ll send you email once we have received your return and are processing your refund request.  Please note, that we currently do not offer pre-paid return labels and your original shipping charges are not refunded.

If you have any questions about making a return just shoot us an email at: support@bestfriendsbysheri.com with your order number and we'll be glad to help assist with your refund.

EXCHANGES

In order to serve you most efficiently, simply follow the instructions for returning an item (instructions above), then place a new order for the item you’d like to exchange it for. Your return will be processed as long as it falls within our standard return policy. If you have any questions, feel free to email us at support@bestfriendsbysheri.com.